Platform
▦ Properties ◎ Notifications ◈ Integrations ◻ API & Data
Account
◇ Team ❖ Billing ⊟ Security
Properties
Manage the properties on your platform, their active services and settings.
+ Add property
Property Location Hawaii, United States Action required Optics · Assessment · Reports 28 Apr 2026
Sofitel Bali Nusa Dua Bali, Indonesia Active Optics · Reports 25 Apr 2026
Aman Tokyo Tokyo, Japan Onboarding Optics · Assessment · Reports —
Global defaults
Default passing score threshold
The benchmark score properties must meet. Can be overridden per property.
Default run frequency
How often Online Optics runs are triggered by default for new properties.
Notifications
Control when and how you receive alerts about your properties.
Email notifications
Online Optics run complete
Notified when a new report run finishes for any property
Score drops below threshold
Immediate alert when a property falls below its passing score
Assessment results published
Notified when a field assessment report is finalised
New report generated
Notified when a report is created for a property you manage
Weekly digest
Summary of all portfolio activity sent every Monday morning
Urgent flags
Critical flag threshold
Flag a property as urgent when any single category drops below this score.
Notification email
Urgent alerts are sent to this address regardless of other settings.
Integrations
Connected services that power the Hidden Guest platform.
Connected
Apify Connected
Powers Online Optics review scraping from TripAdvisor, Google, Booking.com and Expedia. Runs are triggered automatically on your chosen schedule.
Supabase Connected
Database for all property data, assessment records, reports and user accounts. Hosted on your project.
Vercel Connected
Hosts and deploys the platform. Automatic deployments on every GitHub push.
Anthropic API Not configured
Powers the AI executive summary in report generation. Add your API key to enable.
Review platforms
TripAdvisor scraping
Enabled via Apify actor
Google Reviews scraping
Enabled via Apify actor
Booking.com scraping
Enabled via Apify actor
Expedia scraping
Enabled via Apify actor
API & Data
Manage API access and data export options.
API keys
Platform API key Active
Use this key to access The Hidden Guest API for custom integrations.
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Rotate API key
Generates a new API key and immediately invalidates the current one.
Data export
Export all property data
Download all Online Optics runs, assessment scores and reports as CSV.
Data retention
How long historical run data is retained before archiving.
Team
Manage who has access to the platform and their permission levels.
Name Email Role Last active
You admin@hiddenguest.com Admin Now
Assessor One assessor@hiddenguest.com Assessor 2 days ago
Analyst One analyst@hiddenguest.com Analyst 5 days ago
Roles & permissions
Admin
Full access — manage properties, team, billing and settings
Analyst
View all data, generate reports — cannot manage properties or team
Assessor
Access to field assessment module only — no dashboard access
Client (read-only)
View reports for their assigned property only
Billing
Manage your subscription, payment method and invoices.
Current plan
Professional
Up to 10 properties · Unlimited reports · All features
$2,400/mo
Renews 1 Jun 2026
Payment method
Visa ending 4242 · Expires 12/27
Billing email
Invoices are sent to this address
Invoices
Download previous invoices
Security
Manage your account security settings.
Password
Current password
New password
Minimum 12 characters
Confirm password
Two-factor authentication
Two-factor authentication
Add an extra layer of security using an authenticator app
Sessions
Active sessions
You are currently signed in on 1 device